EPS PayMate AI
Back to home

CSAE Policy

Effective date: 2026-05-23 Last updated: 2026-05-23

EPS PayMate AI has a zero-tolerance policy against Child Sexual Abuse and Exploitation (CSAE). This policy explains how we prevent, detect, and respond to CSAE in our app.

EPS PayMate AI is operated by Michael Jeff Achumbre ("we", "us", "our").

1. Zero tolerance

We strictly prohibit:

  • Child Sexual Abuse Material (CSAM) of any kind.
  • Content that sexualizes, exploits, or endangers any person under 18.
  • Grooming, solicitation, or any predatory behavior toward minors.
  • Use of any AI feature in the app — including AI Assistant, AI Payslip Compare, AI Monthly Story, AI Goal Coach, or any future feature — to generate, transmit, share, store, or seek out such content.

This applies regardless of the user's age, location, or stated purpose.

2. Why this policy exists

EPS PayMate AI is intended for working adults — specifically foreign workers in South Korea aged 18 and over. The app includes AI features that process user input. While the app is not designed for child-related content, we recognize that AI features can theoretically be misused. This policy makes our position explicit and our enforcement clear.

This policy also satisfies the requirements of the Google Play Developer Programme Policy on CSAE (effective April 2026), which requires apps with user-generated content to publish a CSAE policy.

3. How we prevent CSAE

  • Age requirement: The Terms of Service require users to be at least 18 years old.
  • System prompts: Our AI services use safety guardrails provided by OpenAI, which actively refuse CSAE-related requests.
  • Content scope: AI features are scoped strictly to the user's own salary, hours, payslips, and work data. Generic Korean labor law questions are redirected to official sources (1350, moel.go.kr). Off-topic requests are deflected.
  • No image hosting for end users: Users cannot upload images for other users to see. There is no social, sharing, or peer-to-peer function in the app.
  • No anonymous accounts on cloud features: Cloud sync requires a verified email or Google account, creating accountability.

4. How to report CSAE content or behavior

If you encounter CSAE content within the Service — including in AI responses, in any uploaded image, or via any other means — report it immediately:

4.1 In-app reporting

Open the AI Assistant screen → long-press the message you want to report → tap "Report this message." Your default email app will open with a pre-filled report. Add any details and send.

4.2 Email reporting

Send an email to epspaymateai@gmail.com with:

  • A clear description of what you saw.
  • The date and approximate time.
  • Screenshots if possible (only if it does NOT include the prohibited content itself — describe instead).
  • Your account email (optional — but helps us investigate faster).

We treat every CSAE report as an emergency.

5. What happens after a report

When we receive a CSAE report:

  1. Immediate triage — within 24 hours we review the report.
  2. Account action — if the report is substantiated, the offending account is permanently terminated.
  3. Reporting to authorities — we report substantiated CSAM to the National Center for Missing & Exploited Children (NCMEC) in accordance with applicable laws, and to local Korean authorities (Korean National Police Agency cyber crime unit at 182) when appropriate.
  4. Cooperation with investigation — we provide relevant data to law enforcement when legally compelled.
  5. Reporter notification — we may follow up with you to confirm receipt and explain action taken (when appropriate to do so without compromising the investigation).

6. Contact for Google Play Store CSAE notifications

Google Play may notify the designated point of contact below if CSAE content is found in the app or related to the developer account.

Designated CSAE contact: epspaymateai@gmail.com

This email is monitored regularly. Notifications received here will be treated as urgent.

7. Cooperation with authorities and reporting bodies

We cooperate fully with:

  • The National Center for Missing & Exploited Children (NCMEC) — USA-based reporting body for CSAM.
  • The Internet Watch Foundation (IWF) — international.
  • The Korean National Police Agency cyber crime unit (call 182) — for incidents in Korea.
  • Local law enforcement in any jurisdiction where users are located.

8. Updates to this policy

We may update this CSAE Policy as our app evolves and as legal requirements change. The "Last updated" date at the top reflects changes. Material changes will be communicated in the app.

9. Related documents

10. Contact us

For questions about this CSAE Policy:

epspaymateai@gmail.com

For urgent CSAE concerns, use epspaymateai@gmail.com instead — those are checked first.

This CSAE Policy is provided in English. Translations to Korean, Filipino, Vietnamese, Thai, Burmese, and Sinhala will be available in the app. The English version controls in case of any translation conflict.